Short courses

Student and Study Support Administrator – Short Course Employment with CRANFIELD UNIVERSITY

School/Department Education services

Based at Shrivenham, Oxfordshire – Cranfield Defense and Security

Working hours 37 hours per week, normally worked Monday to Friday. Flexible work will be considered

Type of Contract Permanent

Salary The full-time starting salary is normally between £22,204 and £24,549 per year with potential progression up to £27,972 per year

Apply by 09/26/2022

Role Description

About the role

You will join our professional and technical development team, providing a professional and proactive high quality support service to our internal and external customers. The work is interesting and varied. You will be responsible for supporting the delivery of allocated academic administration and student support regarding the University’s short course programs and ensuring high levels of customer service by acting as a key point of contact for inquiries.

About you

With a minimum of 5 GCSEs (or equivalent), including English, this opportunity would suit an experienced and driven administrator, someone who can make an immediate impact in the team. You will be highly client-focused, with excellent interpersonal skills and able to support client relationships between the professional development team and the wider University. Good attention to detail, the ability to multi-task and work and meet tight deadlines are essential.

Additionally, the job holder will have computer knowledge including Microsoft Office applications such as; Word, Outlook, Excel. We are looking for an adaptable team member who, on occasion, is able to work on their own initiative, without supervision and with a strong work ethic.

Previous experience working with computerized record systems and preferably SITS (Tribal Student Records System) and understanding of higher education administration is desirable but not essential.

About Us

Cranfield University is an international center of excellence in research and postgraduate education in strategic areas of science, technology, engineering and management, driven by the needs of industry. We attract 4,500 Masters and PhD students from more than 100 countries each year.

Education Services provides a wide range of support to schools in the university. The department’s strategic objectives are to provide a professional and efficient service to the schools of the University in all these areas. A number of staff are embedded within a school and/or theme and focus directly on the front line delivery of course administration and student support.

Our values ​​and commitments

Our shared and stated values ​​help define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Learn more here.

Our goal is to create and sustain a culture where everyone can work and study together and realize their full potential. We are a Disability Confident Employer and proud members of the Stonewall Diversity Champions program. We are also committed to actively exploring flexible work options for each role. Learn more about our core commitments to Equality, Diversity & Inclusion and Flexible Working here.

Working methods

Collaboration and connection are integral to much of what we do. Our working environment offers many staff the opportunity to flexibly combine on-site and remote work, when roles allow, balancing the needs of our community of staff, students, customers and partners.

For an informal discussion about the position, please contact Tom Tresidder, Student and Academic Support Officer on T: (0) 1234 75 4176 or E:

Please contact us for further details on E: or T: +44 (0) 1234 750111. Please quote reference number 4221.

Deadline for receipt of applications: September 26, 2022